Receptionists and admin staff need to dedicate more time doing low-value work (e.g. answering commonly asked inquiries).
Customers spend a lot of time on the line, waiting either to be transferred to the right agent for answers or are usually put on hold due to agents being busy.
Automates low-value work so that your staff can focus on the higher value tasks.
Instantly responds to customer enquiries, only redirecting to agents when the enquiry is more complex. Customers spend less time on the line and agents focus their time on complex enquiries.